Job Listing | Commander, Paramedic Operations

Salary Range: $106,273.00 - $127,530.00
Location: County of Simcoe, ON Organization: County of Simcoe Paramedic Services

Job Type: Full-time
Expiration Date: August 07, 2019
Classification: Non-union

Job Description

Reporting to the Deputy Chief, Operations this position is responsible for managing and ensuring effective day-to-day operation and coordination of Platoon Supervisors and their respective staff. This position is accountable for the organization and delivery of all field operational services relative, but not limited to, deployment, staffing, stakeholder and CACC relations. The Commander, Paramedic Operations will have unique portfolio work independent of other Commanders, related to many of the areas defined below. DUTIES AND RESPONSIBILITIES (not listed in order of priority) 1. Exemplify leadership as a management team member for the planning, monitor staff performance in concert with their assigned platoon supervisor to ensure consistency. Responsible for development and implementation of operational programs and service objectives or strategies; ensures all policies, procedures and objectives are uniformly understood, adhered to, implemented and amended as required. 2. Through change management initiatives and personal leadership, develop and foster a culture which is reflective of quality, respect, collaboration, integrity and excellence in service delivery. 3. Identify issues and work to resolve them. Upon request or when escalated from subordinate staff, review concerns or issues in a timely & professional manner ensuring Deputy Chief’s and Chief are kept apprised as required. 4. Coach and manage Supervisors, conduct performance evaluations in accordance with the organization’s competencies, objectives and goals. Where required, assess and apply skills in performance management and provide remediation where necessary. 5. Provide leadership and guide Supervisors in operational decisions. Perform audits and evaluation of processes for consistency & effectiveness with an objective of continuous improvement. 6. Create strong working relationships with internal and external support services and support positive stakeholder relations and represent the department and corporation in various forums as required. 7. Responsible for the development, application and oversight of Supervisor/Acting Supervisor recruitment and orientation. Support the corporate and departmental education and staff training plan. Provide input and recommendations as training plans are developed. May also make presentations in various settings. 8. Accountable to monitor and manage within budgeted parameters and also develop budget needs analysis and recommendations, provide input to the Deputy Chief, Operations on the annual budget and ensuring that financial resources are allocated in accordance with operational plans. 9. Assume some or all of the responsibilities of the Deputy Chief Operations in their absence as required/requested. Ability to oversee projects and meet deadlines using proven management techniques and principles. 10. Apply and exercise rights and processes of the Collective Agreement. Participate in the grievance resolution process and collective bargaining as required. Effectively communicate with labour/management and all other members of the Corporation, stakeholders and the general public. 11. Attend conferences, seminars, and participate in mandatory training sessions to keep abreast of changes/trends affecting areas of responsibility. 12. Maintain confidentiality and privacy of information as per The Municipal Freedom of Information Protection and Privacy Act (MFIPPA), The Personal Health Information Protection Act (PHIPA), and Ontario Ministry of Health and Long-Term Care regulations, and in accordance with County of Simcoe Policies and Procedures. 13. Maintain a thorough working knowledge of County of Simcoe Paramedic Services Policies and Procedures Manual, MOH-LTC investigation practices & Ambulance Service Regulations. Review/update CSPS policies/procedures as required to reflect County of Simcoe Paramedic Services’ changes in practice. 14. Maintain the highest standards of professionalism, and adhere to the highest standards of practice for areas of responsibility and related issues. 15. Other duties as assigned. Areas of Focus may include 1. Coordination of a system for maintaining Ambulance Call Reports, Incident Reports, operational data and other related documentation and ensure confidentiality and security of files. Ensure that systems and processes are used and proper data gathering practices adhered to (frequency, quality, and location). 2. Design, develop, implement and maintain various programs such as corporately mandated training, department specific initiatives or an attendance management program. 3. Compilation and analysis of demand and performance data to design and develop response plans system-wide, ensure implementation and take any corrective action required in Operations. Design and development of response plans. Responsible for implementation as well as any corrective adjustments. Ensure optimal use of resources, and the development/implementation of service partnerships where required. Decisions and recommendations are considerable and directly influence mandate and direction of Operations. Monitor various system metrics, identify trends and recommend operational or policy related adjustments or corrective actions as indicated. Examples include Deployment performance, Attendance Support Program. 4. Lead County of Simcoe Paramedic Services special service programs (IRU), including outreach and large/high profile event planning (such as G8/G20, festivals and concerts etc.). Collaborate with a variety of resources and allied agencies to develop response plans for dedicated and non-dedicated coverage of mass gatherings. 5. Development and oversight of staff and new recruit driver training, maintenance and/or remediation. Develop and maintain relationships with various stakeholders in the training and onboarding of Paramedics and related remediation as required. 6. Oversee investigations and outcomes; receive internal and external complaints/inquiries and respond in a timely manner. Demonstrate a caring and compassionate demeanour at all times while striving to ensure customer satisfaction. Apply investigative techniques to gather information to respond to complaints and inquires. Information gathering may include requesting/reviewing documentation, facilitating interviews, researching standards, performing environmental scans, reviewing reports, utilizing computer based performance software (AVL, GPS), etc. Provide suggestions for mitigation, process improvement and policy development. Undertake corrective action (training/discipline), or system-wide improvement initiatives. Report to the Deputy Chief, Operations on a regular basis. 7. Oversight of daily and overall Paramedic Services scheduling operations though the scheduling supervisor in collaboration with Long Term Care manager overseeing LTC scheduling. 8. Under the direction of the Deputy Chief, design and lead the implementation of process improvements and special projects, providing guidance and direction to Supervisors in relevant program areas. 9. Participate in an on-call Duty Officer rotation after hours and beyond the regular work schedule. Act as senior lead in the Incident Management System (IMS) for major incidents or disasters; obtain incident briefing; organize and activate IMS systems, and make strategic decisions and ensure tactical deployment of paramedic resources. 10. Assist the Professional Standards Supervisor in evidence development and staff preparation for court/inquest activities. Participate in the Professional Standards Committee by presenting findings of investigations to a panel of senior managers/HR. 11. Responsible for departmental review and maintenance of Continuity of Operations (COOP) plans, and departmental Emergency Response Planning (ERP). Liaise with Municipal CEMC’s as required and work closely with County Emergency Management department.

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• Current certification as a Primary or Advanced Care Paramedic in the Province of Ontario. • Comprehensive knowledge of Paramedic Services, normally acquired through the attainment of a Community College Diploma in Paramedicine or a University Degree in Health Sciences, Emergency Management, Business Administration or related field. • Excellent written and verbal communication, interpersonal and organizational skills. • Excellent problem solving and presentation skills. • Thorough knowledge of policies, practices and procedures relative to the delivery of Paramedic Services, Ambulance Act, Personal Health Information & Protection Act (PHIPA) and associated Regulations and Standards, Occupational Health and Safety Act and other related legislation. • Thorough knowledge of emergency management, Incident Management System (IMS), business continuity planning and coordination with municipalities and provincial/federal ministries/departments. • Comprehensive knowledge of impact analysis planning, mitigation strategies and application to the deployment of the service and support of the County. Understanding of deployment analysis, effectiveness and efficiency of staffing and response patterns. • Skill in establishing and maintaining good working relations with staff, other departments, allied agencies, and the general public. • Able to develop, implement, deliver and evaluate programs and services in assigned program area. • High level understanding of communication and presentation practices to communicate effectively with the staff, representatives of outside agencies, public, committees and municipalities. • Understanding of labour relations and unionized working environments, stakeholder engagement and ability to chair meetings with multiple agency representatives working collaboratively toward common goals. • Knowledge of the basic principles of record keeping, book keeping and file management • Knowledge of quality assurance philosophy and methodology. • Proven ability to exercise sound judgment in emergency situations and in respect to public relations. • Skilled in the operation of various computer software applications, including presentation software, spreadsheet development & manipulation & word processing applications. • Valid Ontario Class “F” Driver’s License (or equivalent) is required. • Must have own reliable vehicle. • Meet all qualifications set out by the Ministry of Health and Long term care and the Ambulance Act. • Must be able to carry out the physical demands of a Paramedic. • Criminal Records Check with Vulnerable Sector Screening that is less than ninety (90) days old at time of hire. EXPERIENCE • Minimum of eight (8) years’ experience in progressively responsible related positions within a paramedic service, including a minimum of three (3) years’ experience in a leadership or supervisory/management role. • Experience must include a minimum of three (3) years’ experience performing comprehensive investigations in a unionized environment. • Experience in reviewing, analysing and preparing reports for presentation purposes regarding investigation outcomes, trends, policy/procedure review/revision, etc. • Experience in working with related health and emergency services organizations through the participation or leadership of inter-agency teams through to result. • Demonstrated abilities in leadership and the management of projects using structured methodologies. EFFORT • Mental and visual effort required when attending meetings, driving, operating a computer, etc. • Required to lift, climb, push or pull objects and injured/ill persons. Hand-eye coordination is necessary to operate vehicles, computers and office and medical equipment. • Specific vision abilities required by this job include close vision, far vision and the ability to adjust focus. • High levels of physical exertion during emergency and special operations deployment. WORKING CONDITIONS • The majority of the work is in an office environment however may be required to work in outside weather conditions. • Required to travel to various locations within and outside the County for emergency response, meetings or presentations. • May occasionally be required to work in a motor vehicle. • May be exposed to inclement weather, fumes, chemicals, etc. • May be required to wear/use personal protective CBRNE equipment, ballistic protection, and self-contained breathing apparatus. • May be required to work outside of regularly scheduled hours.

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