Job Listing | Deputy Chief EMS

Salary Range: $86,166 - $107,709 per annum (under review)
Location: THE CORPORATION OF NORFOLK COUNTY, ON Organization: Norfolk County EMS

Job Type: Full-time
Expiration Date: September 06, 2017
Classification: Management

Job Description

As a key member of the Norfolk County EMS Leadership Team, the Deputy Chief is a progressive leader, accountable for the direct oversight of the day to day function of the EMS division. Responsibilities will encompass operations, logistics, quality assurance, and the management of human and financial resources, to ensure provision of exemplary care in the community and compliance with all mandated certification and legislative requirements. The Deputy Chief will assist the Chief in all aspects of service delivery including operational direction, strategic planning, resource allocation, public relations and stakeholder management. To respond to calls issued by the CACC and deliver patient care to clients as a Paramedic, Duty Officer and/or Incident Command. The ideal candidate will have demonstrated the following personal attributes: decision making, flexibility, self-starting, time and priority management, personal accountability, diplomacy, leadership, conflict management, resiliency, negotiation and teamwork. Key Accountabilities: • Assist the Chief with directing and leading the ongoing operation of Norfolk County EMS o Strategic short term and long term planning, including staffing requirements, vehicle and equipment provision, ambulance deployment plan, statistical and trend analysis and community service needs o Monitor and acquire capital assets, supplies and materials to ensure appropriate inventory, quality control and maintenance, including compliance with mandated equipment standards and preventative maintenance schedules o In the absence of the Chief, serve as lead for Norfolk County EMS in all aspects, including internal and external relations, Municipal Council requirements and community events • Ensure service compliance with all applicable acts, regulations and policies of Norfolk County, Norfolk County EMS, Base Hospital and the Province of Ontario, Ministry of Health and Long Term Care o Interpret, communicate and enforce legislation and policy for frontline paramedics to meet all requirements of EMS services, allied agencies and oversight authorities o Ensure certification compliance with Ministry of Health and Long Term Care and Base Hospital at both service and frontline paramedic levels • Supervise day to day operation of Norfolk County EMS during scheduled shifts and Duty Officer rotations o Optimize utilization of human and financial resources to provide effective EMS service delivery o Direct and monitor comprehensive Quality Assurance program to enhance paramedic and service performance o Monitor, assist, direct and evaluate paramedic staff and EMS Commanders to ensure appropriate and efficient patient care is delivered to all residents and visitors of Norfolk County • Assist with all human resource and labour relations components of the NCEMS o Promote the health, safety and wellbeing of all paramedics, including mental or physical health concerns, WSIB incidents, crisis intervention and injury prevention o Serve as lead on all investigations including internal or external complaints, deactivation or decertification processes and remedial or disciplinary actions o Promote open communication between management, individual paramedics and the Union to resolve internal or contract issues and foster staff inclusion, collaboration and morale o Serve as liaison between paramedic staff, Human Resources, Payroll, Records Management and all County departments to ensure fair and consistent paramedic entitlements, scheduling and working conditions • Liaise with internal and external allied agencies and stakeholders to promote and enhance EMS service delivery o Professionally represent The Corporation of Norfolk County, Community Services, and Norfolk County EMS, when required, in all interactions with internal or external stakeholders o Recognize, communicate and analyze any operational issues, legislative or policy changes or stakeholder activities that affect EMS service delivery o Work collaboratively with CACC/dispatch to ensure appropriate ambulance deployment and emergency coverage, as per policy and mandated requirements, at all times • Foster staff development, training and public relations on behalf of Norfolk County EMS o Advocate and encourage ongoing professional and personal development opportunities for EMS Commanders, Regulatory Compliance and Education Officer and frontline paramedics o Promote the paramedic profession, the EMS service and Norfolk County in the community through public relations events and educational forums • Respond to emergency calls, provide proficient medical care and effective scene and resource management, serving in the capacity of a Paramedic, First Response Unit, Duty Officer and/or Incident Command o Maintain knowledge and skills required to certify as a Primary Care Paramedic (or higher) with Base Hospital o Provide assistance, direction and/or Incident Command duties for emergency incidents, up to, and including, serving as a member of the Emergency Control Group and responding to Emergency Operations Centre activations

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Qualifications

Knowledge/Experience: • Diploma or Degree in Ambulance and Emergency Care or Paramedicine from an Ontario College or equivalent. • AEMCA/EMCA and able to certify as a Primary Care Paramedic or higher. • Post-secondary education in Health Sciences, Emergency Management, Business Administration or related fields, pertinent to the job function. • Minimum of seven (7) years of paramedic field experience, involving technical use of emergency vehicles and equipment and administering therapeutic care to patients. • Minimum four (4) years of management or leadership experience, preferably in Emergency Medical Services, including a vast knowledge of EMS service delivery requirements. An equivalent combination of experience and education may be considered. • Valid class “F” Ontario driver’s license and meet all requirements of the Ambulance Act and regulations. • Attainment of or working towards the completion of Health and Safety Certification and Incident Management System Certification Must Have: • Strong communication skills, both verbally and in writing. • Comprehensive knowledge and understanding of relevant legislation, including Ontario Ambulance Act, Occupational Health and Safety Act, Employee Standards Act, Highway Traffic Act, Coroner’s Act and associated regulations, standards and policies of EMS in Ontario. • Exceptional interpersonal and leadership skills to foster positive professional relationships. • Excellent mediation and negotiation skills, including past involvement in collective bargaining and grievance management. • Displayed ability to adapt to change; shifting priorities and tasks to be responsive to situational demands. • Superior analytical and problem solving skills to enable rapid assessment and resolution of issues or situations. Capability of identifying trends, core needs and potential issues relevant to EMS. • Computer expertise in corporate standard software (Microsoft Office) and department specific software, including electronic patient care report system(s) and scheduling software program(s). • Must be aware of safe work practices as they relate to job responsibilities and work environment and have the basic understanding of the Occupational Health & Safety Act.

Where To Apply

To confidentially explore this opportunity further, please submit a resume, and complete a written submission and an assessment as outlined in the online instructions at www.talentmanagementplus.com using job code: 5732SAEWE. Please allow 30 – 50 minutes to complete the assessment process. If you are including a cover letter with your resume please ensure it is included along with the resume and attached as one document. The deadline for completion of the application process is 4:30pm on September 6, 2017.