Job Listing | Manager of Operations and Continuous Quality Improvement for Brant County Paramedic Services

Salary Range: 2018: $102,627 - $120,037 (Grade 10)
Location: County of Brant, ON Organization: Brant County Paramedic Services

Job Type: Full-time
Expiration Date: February 10, 2019
Classification: Management

Job Description

• Identify immediate and future priorities associated with paramedic services quality programs including ambulance response times, medical services, customer satisfaction, and efficiency of program delivery. • Intereact in a cooperative manner with the Ministry of Health and Long-Term Care, Emergency Health Services Brant, Hamilton Central Ambulance Communications Centre, and the local Base Hospital Program (CPER). • Lead and manage daily quality improvement program, including benchmarking, staff evaluation, and procedure development. • Manage training program and continuing education oversight to the highest standard of efficiency and effectiveness. • Oversight of controlled substance process to applicable standards. • Coordinate the required purchase and maintenance of EMS equipment and supplies. • Create positive labour relations in a unionized environment including participation in resolving grievances. • Manage and support the functions of the on duty supervisors. • Administer and monitor assigned sections of the Paramedic Services budget. • Lead the EMS recruitment and orientation process. • Lead investigations into internal and external complaints/concerns regarding standard of care and paramedic conduct. • Liaise and establish positive partnerships with external agencies and stakeholders to positively impact patient care, employee relations and financial resources/obligations. • Participate in on call rotation as required. • Other duties as assigned.

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Minimum Qualifications: • Current certification as Advanced EMCA with preference to Advanced Care Paramedic. • A post-secondary education in an applicable field of study, with a preference for a university degree • Minimum 7 years of experience in the Paramedic Services field, preferably in progressively responsible supervisory positions within a unionized environment. • Be forward thinking when designing or redesigning instructional learning programs; ensuring that they adhere to adult learning principles/theory, instructional design theory and related strategies • Good working knowledge of Ambulance Act and Regulations, Patient Care Standards, Vehicle/Equipment Standards, Human Rights Code, OHSA, related employment and labour legislation • Proven analytic ability to ensure compliance with standards and continuous improvement in service delivery • Proven ability to apply and implement safe work practices • Dedicated to a high degree of professionalism and setting standards of excellence • Excellent leadership abilities and capable of promoting harmony, good morale and encouraging team work • Excellent verbal and written communication skills, with the ability to handle confidential matters with discretion • Demonstrated strategic planning, mediation and negotiation skills • Demonstrated public relations, organizational, problem solving, financial management and change management skills • Valid F driver’s license complete with acceptable driver’s abstract • Valid and acceptable police records check including vulnerable sector check

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