Job Listing | Operations Manager, System Support

Salary Range: Discussed in Selection Process
Location: Chatham-Kent, ON Organization: Chatham-Kent EMS

Job Type: Full-time
Expiration Date: May 30, 2021
Classification: Management

Job Description

Medavie Health Services Ontario is the subsidiary of Medavie Health Services responsible for the optimal operation and management of Chatham-Kent EMS, an integrated, pre-hospital care organization. People are the biggest drivers of our success, and we are excited to continue to build a healthier community together. As the service provider for Chatham-Kent EMS, we’re looking for an Operations Manager, System Support who is committed to the delivery of innovative health care, safety and communications solutions through knowledgeable and caring professionals. Our belief is in a better life for the communities we serve Medavie Health Services is part of Medavie, a health services organization. Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the health of all Canadians. As a not-for-profit organization, Medavie is proud to commit an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country’s most pressing physical and mental health coverage. Located in Chatham-Kent, Ontario, the incumbent will be responsible for managing staff and operations support systems to meet the performance requirements of the ambulance service in the operational site or area. Major operational and human resource components of this position include fleet management, procurement and facilities management as well as implementing changes to improve service levels. Reporting to the General Manager, the incumbent will be responsible for the management of the vehicles and facilities and take a lead role in the collision investigation process. Assessing and improving overall service area performance is expected – both current and long-term to meet company objectives. The position entails, but is not limited to the following: • Promote a culture of occurrence reporting amongst staff; • Participate in and support all initiatives to foster a culture that focuses on patient safety and a safe working environment and demonstrates leadership by example; • Superior conflict resolution skills, mediates conflict between employees and between the organization and external factors while developing and managing operational requirements working with staff helping them to achieve goals of the organization; • Provide coverage and support for the General Manager and Operations Managers as required; • Ensure that all ambulances and ERVs receive scheduled maintenance as per fleet plan, that capital medical equipment receives scheduled maintenance and repair; • Ensure radio communications equipment is maintained and ambulance equipment standardization in maintained; • Maintain relationships with all supply vendors and ensure that all work invoiced for has been carried out and of acceptable quality; • Fleet Rotation (Daily Liaise with Supervisors); • Procurement responsibilities are a key responsibility based on inventory requirements and equipment standards, ensuring medical equipment is available by maintaining a min/max ordering system; • Uniform requisitions/employee uniform database management; • Provides uninterrupted procurement and supply of administrative and medical equipment for essential optimum patient care; • Oversee and coordinate ongoing maintenance and repair of facilities as required; • Ensure up to date records on assets and inventory; • Participate in facilities planning and budgeting; • Participate in cross-training of other functional/business areas of the operation to build capacity and business continuity; and • Any other duties as assigned.

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As the ideal candidate for this role, you: • have completed an approved paramedic training program and are currently registered as a paramedic in the province of Ontario; • possess a minimum of five years experience working as a paramedic with a minimum of three years in a progressively responsible leadership role; • have proven experience in EMS management, information technology, finance, and human resources; • possess a valid Class F driver’s license in good standing in Ontario (or equivalent); • have the ability to exercise independent judgment and can problem solve with discretion; • are committed to providing stellar levels of customer/patient service and have a passion for business growth within MHS; • possess and demonstrate leadership abilities with a proven track record for inspiring and motivating others; • are skilled in leading and developing staff; • use a positive and creative approach to problem solving; • possess outstanding communication, negotiating, and dispute resolution skills; and • have working knowledge of standard business computer programs (ie. Microsoft Office Suite). A post-secondary education in business administration would be considered an asset. Regular business hours required, but some irregular hours can be expected.

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