Target Engagement & Diversion (TED)
The Ottawa Paramedic Service has experienced a 14% increase in call volume over the past 4 years and continually looks for opportunities to improve the delivery of paramedic resources and services to our community. A particularly challenging population has been the shelter community. Suffering from substance abuse/addiction, mental health complications and overall poor medical health, the shelter community interacts daily with our paramedics. They have unique health care needs and may not fit in the regular mold of health care, which...